Can't launch 1Password 6.1 on El Capitan

dpisoni

I just upgraded to 6.1 (not app store) and 1Password wouldn't launch. So I downloaded a fresh copy from Agilebits.com, and that doesn't launch either. All the OS is giving me for feedback is a notification "1Password 6 cannot be opened because of a problem." Not very helpful. Here is what is output to the console, hopefully this is more helpful:

3/15/16 09:00:01.832 1Password 6[994]: 610005 [APP:(Main Thread):<OPAppDelegate: 0x7ff64982baa0>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 6.1 #610005 built Mar  1 2016 14:09:07. Running from: /Users/david/Downloads/1Password 6.app
3/15/16 09:00:01.951 1Password 6[994]: Cannot remove an observer <OPAppDelegate 0x7ff64982baa0> for the key path "ConcealPasswords" from <NSUserDefaults 0x7ff648504800> because it is not registered as an observer.
3/15/16 09:00:02.644 com.apple.xpc.launchd[1]: (com.agilebits.onepassword4.231072[1010]) Service exited due to signal: Trace/BPT trap: 5

It also dumped a Diagnostic report:

Process:               1Password 6 [1010]
Path:                  /Applications/1Password 6.app/Contents/MacOS/1Password 6
Identifier:            com.agilebits.onepassword4
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           1Password 6 [1010]
User ID:               504

Date/Time:             2016-03-15 09:00:02.652 -0700
OS Version:            Mac OS X 10.11.3 (15D21)
Report Version:        11
Anonymous UUID:        BD70494B-A320-D999-9454-A04B3946E674


Time Awake Since Boot: 1000 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000002, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Library not loaded: @rpath/AgileCloudKit.framework/Versions/A/AgileCloudKit
  Referenced from: /Applications/1Password 6.app/Contents/MacOS/1Password 6
  Reason: image not found

Binary Images:
    0x7fff63be9000 -     0x7fff63c20007  dyld (360.19) <9D05FDF4-65CE-3B53-86D4-ABE1A5BF35F3> /usr/lib/dyld

Any suggestions?

chadseld

Hi dpisoni,

There are a few things to try. First, delete any copy of 1Password in your /Applications folder. Second, when you download a fresh copy of 1Password, make sure to copy it out of your ~/Downloads folder into /Applications.

1Password has a safety check to prevent being launched from ~/Downloads -- this is to help people who need extra help copying into /Applications.

When launched from ~/Downloads, if no version is found in /Applications, 1Password offers to move itself to /Applications. And if a version is already found in /Applications, that version is automatically launched instead.

dpisoni

Now we're all good. I have no idea what corrupted the auto-updated copy I had in Applications, and I knew that launching from ~/Downloads would prompt to move to /Applications, but I had no idea that it would launch the same (now defective) version that was already there in Applications. Anyhow, I'm up and running again.

Thanks!

Drew_AG

Awesome! Thanks for letting us know it's working for you now, I'm glad that took care of the problem. Hopefully you're all set, but if you have more questions or need anything else, just let us know - we're always happy to help! :)