I am unable to sync wirelessly.

Bruce12
Bruce12
Community Member
in Android

I am unable to sync wirelessly Android to Windows 7 software updated on both systems. I have tried since Feb. 2016

Comments

  • mverde
    mverde

    @Bruce12 I'm sorry to hear that you're having difficulty with sync. Rather than attempting to troubleshoot the specifics of the issue here, let's collect some information and send it to our support team via email. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Windows—
    https://support.1password.com/diagnostics/win.html

    —Android—
    https://support.1password.com/diagnostics/android.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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