iOS client not syncing automatically

dap25
dap25
Community Member
in iOS

Periodically, when I create a new login on one device, I find that the next time try to use that login from another device, it has not been synced.
Is there some option to force 1password to sync everytime a new login is created?
I am using dropbox for my vaults.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @dap25 does anything in this knowledge base article help?

    Dropbox sync is not working in 1Password

    If that doesn't help do please post again but when you do so please tell us:

    Stephen

  • dap25
    dap25
    Community Member

    Thanks Stephen. I have v6.3.1 on my iOS devices and v6.1 on my Mac. iOS is v9.2.1 on my iPhone and v9.2 on my iPad.
    I checked and see that background refresh is enabled for 1password on both devices.

  • Ben
    Ben

    Thanks, @dap25. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • dap25
    dap25
    Community Member

    Data Sent. support ID [#XCJ-85847-769].

  • Ben
    Ben

    Thanks @dap25. We've received the reports. We'll be back with you via email asap.

    Ben

    ref: XCJ-85847-769

This discussion has been closed.