Address field clearing after re-arranging data fields

evanyoungworks
evanyoungworks
Community Member
in Mac

I am experiencing an issue related to the address field when re-arranging data fields that fall lower than the address field. For example: I created a new data field in an existing account, after entering the data I decide to raise this field in the order of fields which places this above the existing address field. What happens is the address field is cleared and new data that I enter in the field will not stay populated.

Thoughts?

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited March 2016

    Hi @evanyoungworks,

    Sorry about the trouble you're experiencing with editing items, and thanks for reaching out to us here in the forum about it. I tried to reproduce this on my Mac but I didn't see the same thing you've described.

    If you wouldn't mind providing some more info, I think it may help.

    • What version number of 1Password are you using? To find this, select 1Password > About 1Password from the menu bar
    • What version of OS X is your Mac running?
    • What type of item are you editing in this scenario, e.g., Login, Identity, Driver's License, etc?
    • Are you using any kind of accessibility utility (like VoiceOver) or auxiliary input method?

    Thanks in advance for these answers. We look forward to looking into this further and hopefully finding a solution for you! :)

  • evanyoungworks
    evanyoungworks
    Community Member

    Version 1.6 (610005), OSX 10.11.3, item was a login, no auxiliary input methods are being used.

  • rickfillion
    rickfillion

    Hi @evanyoungworks,

    This is a known issue on our side. It's in our bug tracker as OPM-3445. Hopefully we can get around to fixing this soon.

    Rick

    ref: OPM-3445

  • evanyoungworks
    evanyoungworks
    Community Member

    Awesome, thanks.

  • Drew_AG
    Drew_AG
    1Password Alumni

    :+1: :)

  • Petersilie
    Petersilie
    Community Member

    I'm seeing the same thing, in any item which contains an Address-type field, if I re-arrange any of the fields - in that section, or any other section - the entire contents of the Address fields gets deleted. Gone! Puff! It's rather disconcerting as for items with many stored details one may not even notice its happened until long after it's happened.
    Really hope you manage to fix this soon!
    I'm using Mac App Store Version 6.1 (610006)

  • Megan
    Megan
    1Password Alumni

    Hi @Petersilie,

    I'm sorry to hear that you're seeing this as well. We'll do what we can to have it resolved soon.

This discussion has been closed.