Terrible Glitch

WJY

The newest version has a terrible glitch (screen flickers) and fill-ins don't work any more (within he app). This, totally unusable on 6plus. Safari extension works. Deleted and reinstalled to no avail. Please fix asap.

AGAlumB

@WJY: It sounds like you're able to fill logins using the 1Password extension in Safari, but not 1Browser in the app itself. Is that correct? Have you tried the same site in both places? Perhaps it's site-specific.

Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, and device versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action.

The more information you can give, the better. For instance, knowing the URL may help, or if you're able to include a screenshot (or perhaps a video) to illustrate what you're seeing. Thanks in advance! :)

WJY

Hey brenty, I just noticed the flickering and the unable to fill-in/select logins issue seems to stem from an issue of continuous syncing with Dropbox.

AGAlumB

@WJY: Thanks for getting back to me! That's really odd. If you don't mind, does disabling sync resolve the issue? That may help us track down how to fix it.

WJY

Yes, this is correct. 1Password Pro is fully functional after disabling the Dropbox sync. After disabling the sync, I erased all 1Password data and sync back with Dropbox. Unfortunately, the sync issue came back.

Ben

@WJY,

Can you please confirm for me the exact version number of 1Password for iOS that you are using?

(iOS) How to keep 1Password up to date

Ben

WJY

Version 6.3.1

Ben

Thanks @WJY. I think I know what is going on here. To see which device is causing the difficulty we'll need to get a look under the hood. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (Mac)
• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

ref: OPI-3363

WJY

Reports have been sent. Here are the Support IDs [#PPX-67696-451] & [#QAC-41724-914]. Thank you.

peterforeman

I have exactly the same problem. Glad to see I'm not on my own.
Support IDs:
- [#CNS-29163-333]
- [#ZND-11342-989]

Ben

Thanks @WJY. I see Laura is already working with you by email.

Thanks @peterforeman. We've received your reports and will be back to you via email ASAP.

Ben

ref: PPX-67696-451
ref: CNS-29163-333

WJY

Fixed. Thank you.

Vee_AG

Hi @WJY,

Thanks for following up with the good news! We're always happy to help. Hopefully you won't need to call on us again, but we'll be here for you if you do. :)

Meanwhile, have a great weekend!