Problem syncing with dropbox

pietrocap
pietrocap
Community Member
in Android

Hi,
I use 1password on Windows, iPad and a smartphone (Android).

I use Dropbox to sync.

All was working fine since 2 days ago but now, on Android, 1password syncs only new created items and I can't see all the other items created before.

Syncing works fine on Windows and iPad.

What can i do?

1Password Version: 1.8.5.2
Extension Version: Not Provided
OS Version: Android 4.4.2
Sync Type: Dropbox

Comments

  • saad
    saad

    Hi @pietrocap. I'm sorry about the sync problems you're experiencing on Android. To help us get a better understanding of what's going on, I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • pietrocap
    pietrocap
    Community Member

    Hi,
    I was using an old version "1 Password Reader" on Android. I have installed 1password 6 and it's ok :-)
    Thank you for your support.

  • peri
    peri

    Thanks for the update, @pietrocap! I'm glad you were able to update to 1Password 6. Let us know if you need anything else!

This discussion has been closed.