Recovered a family member's account. Now they can't login to 1Password on Mac.

hichrisbell
hichrisbell
Community Member
in Families

My wife recovered her family account and set a new password. She can login without issue through the browser, but no longer can log into her 1Password on Mac OX El Capitan

1Password Version: 6
Extension Version: 6.2.BETA-9
OS Version: OS X 10.11.3
Sync Type: Teams/Family
Referrer: forum-search:Changed password unable to login to 1Password 6 for Mac

Comments

  • thightower
    thightower
    Community Member
    edited March 2016

    @villagechris

    Have you logged in and completed the recovery process for her account ? The last section in the guide. Sorry, I couldn't tell if you had completed this step.

    https://support.1password.com/teams-admin-recovery/

  • thightower
    thightower
    Community Member
    edited March 2016

    Also I am trying to find a post from @brenty (admin) on what I think was a similar issue. Is her family account the only account on the Mac or does she have any personal vaults ex. Non teams ?

    @Brenty replies a lot to a lot of topics so I am pinging him here.

  • Ben
    Ben
    edited March 2016

    Please note that going through recovery also changes the Account Key. If she is unable to login to 1Password for Mac she may need to start over, and login to the 1Password account using the fresh Master Password & Account Key.

    Note that because all 1Password for Families data is stored with the service there will not be any data loss by deleting the local cache.

    Ben

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