Some Items organized into folders in 1P5 "fall out" of the folder in 1P6

yawitz

I'm running 1P 5.5 on an iPhone running iOS 8.4.1. I'm using just one vault (the default one). I have most of my items organized into folders. On a new iPad running iOS 9.2.1, with 1P 6.3.1, all of my items seem to sync, but some of them have "fallen out" of the assigned folder. (I can still see them when viewing by item type, but their folder assignment seems to be lost.) Even after syncing in both directions, the folder assignment is preserved in 1P5, and ignored in 1P6. (I'm currently traveling, away from my laptop, so I can't check on whether this issue is also present on my 1P MacOS app.)

I'm reluctant to try reassigning the items to folders in 1P6 to see if that fixes things, because (1) I'd like to understand why this is happening before attempting any repairs, and (2) I'm afraid that if the file is corrupted then attempts at repair may make things worse.

Cheers,
Mitch

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1Password Version: 5.5, 6.3.1
Extension Version: Not Provided
OS Version: iOS 8.4.1, iOS 9.2.1
Sync Type: Dropbox
Referrer: forum-search:Organize folder bug

yawitz

It's been a few days, with no bites on this question. Hoping to float this back to the top before trying to contact Agile directly.

Ben

Hi Mitch ( @yawitz ),

Thanks for taking the time to write in. I apologize for the delay. This is a bit of a noggin scratcher. To see if perhaps 1Password is logging any clues that might be helpful I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

yawitz

Hi,

I have sent the requested diagnostic reports as requested. The returned support ID is [#FPT-65262-141].
Note that an additional report was sent by mistake (support ID [#ATW-82465-862]). You can ignore that one.

Thanks,
Mitch

Ben

Thanks Mitch! It appears we've received your report and Greig is already working with you toward resolution. The two tickets have been merged, so the latest activity is Greig's reply to you (you can ignore Steve's message).

Ben

ref: ATW-82465-862