Login does not work on Princess.com

https://book.princess.com/captaincircle/myPrincess.page
Copy and paste of username and password works, but autofill does not


1Password Version: 1Password 6 Version 6.1 (610005) AgileBits Store
Extension Version: Not Provided
OS Version: OSX 10.11.4
Sync Type: iCloud
Referrer: forum-search:1Password6 on Mac will not log in to https://book.princess.com/captaincircle/myPrincess.page, but it does if I copy and paste.

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @markrjohnson,

    I'm sorry you're having trouble with your Login item for that site! I hope you don't mind, but I've moved your message to our "Saving and Filling in Browsers" forum.

    If it works when you copy & paste your login credentials, but not when you have the extension fill them for you, try saving a new Login item for that site by following these steps:

    • Visit the sign-in page for that site.
    • Enter your username and password, but do not submit the form.
    • Click the 1Password button in your browser. Enter your Master Password if prompted.
    • Click the gear icon (to the right of the Search field), then select Save new Login from the menu.
    • Give the new Login item a unique name to tell it apart from the old one. When you’re finished, click Save Login.
    • Refresh the website, then use the new Login item to sign in using 1Password.

    Does the new Login item work correctly? Let us know how it goes, thanks! :)

  • markrjohnson
    markrjohnson
    Community Member

    Thanks for the instructions - the new login created this way works perfectly!

  • Drew_AG
    Drew_AG
    1Password Alumni

    You're very welcome! I'm glad that helped.

    Hopefully you're all set, but please let us know if you need anything else. Have a great weekend! :)

This discussion has been closed.