Setting up 1 password on new phone.

becks
becks
Community Member
in iOS

I have a new phone but when I went to synch 1password with Dropbox again it never accepts the password. I have looked through all the trouble shooting and followed them but when I get to the password step it says incorrect. But signing in on my iPad is still possible. I need your help please, I travel a lot with only my phone so I really need it up and running again. Many thanks
rebecca

1Password Version: Not sure as can't unlock
Extension Version: Not Provided
OS Version: OS9.3
Sync Type: Dropbox
Referrer: kb:sync-options, ug:ios/sync-with-icloud, kb:sync-options, ug:ios/sync-with-dropbox, kb:dropbox-troubleshooting

Comments

  • Ben
    Ben

    Hi Rebecca ( @becks ),

    Thanks for taking the time to write in. The first thing I'd recommend doing is making a backup of your data on your iPad:

    Creating and restoring 1Password backups in iTunes (iOS)

    Once you've done so I'd recommend turning off Dropbox sync within 1Password on all of your devices, delete the 1Password keychain from Dropbox, and then turn syncing back on for each device starting with the iPad.

    I hope that helps!

    Ben

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