sync

Daveswoodstock
Daveswoodstock
Community Member
in iOS

1password is not syncing changes to Identities with my iPad from my Mac.
Suggestions?
Both are set to iCloud sync

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:synv

Comments

  • Ben
    Ben

    Hi @Daveswoodstock

    I'm sorry to hear about the trouble syncing via iCloud. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • Daveswoodstock
    Daveswoodstock
    Community Member

    PZR-68396-452

  • Vee_AG
    Vee_AG
    1Password Alumni

    Thank you, @Daveswoodstock! Someone on our team will have a look at those reports and reply as soon as possible with next steps, and we'll continue the conversation via email to help you resolve this sync issue. Cheers!

This discussion has been closed.