1Password App on IPhone 6s - matched as "waiting"

Creteil
Creteil
Community Member
in iOS

Hi,

I've got a problem with 1Password App on my IPhone. I use the app on IPhone and IPad and it works great on IPad, but for few weeks it does not work on IPhone. On Iphone it looks like it is in "updating mode" and is matched as "waiting". I cannot delete the app (nothing happens) and I cannot run the app neither. I've turned off iPhone and after turning on nothing changed.

Could you help me?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:waiting

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Creteil: Unfortunately there isn't anything that we can do on our end to get iOS to finish installing/updating in these cases. This was a lot more common when iOS 9 first came out, and I'm sorry you're still running into this issue today. Ultimately there's no guaranteed way to fix it, but powering down the device completely and starting it back up usually works. It sounds like you've tried that already, but be sure to try it again. You can also try tapping the icon once. This should "pause" the update, and you may be able to force it to resume again. The only other option would be to contact Apple to see if they know any other tricks to get it working again. Please let me know how it turns out!

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