Help - refund possible for app repurchased using new Apple ID? [handling through email]

donjohnstonjr
donjohnstonjr
Community Member
edited April 2016 in Mac

I purchased 1 Password on the mac app store under the [removed by AgileBits] Apple ID account in 2015. I was locked out of that apple account last summer (2015) because of 2 factor authentication on my apple id due to me changing my phone number. I worked with apple for 3 weeks to get back into my old account without success. Therefore, I created a new apple account: [removed by AgileBits]. I reset my macbook air last night because of iCloud issues, and I lost my 1 Password. I have repurchase this app to get it again on my mac. Is there anyway you could refund me my recent purchase since I already purchased this app last year? Can you please help me out, and thank you for hearing me out.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.11.4
Sync Type: iCloud

Comments

  • ag_kevin
    ag_kevin

    Hi @donjohnstonjr ,

    Can you please send your request in an email to support+social@agilebits.com - someone will answer your email there, and there may be something we can do.

    Cheers,
    Kevin

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