iOS9.3.1 ap is stalled in waiting tried all the reboots and download again..

kipbrown
kipbrown
Community Member
in iOS

I have 1Password on my iphone. After the most recent update the ap is frozen in "waiting". Done all the recommended reboots and tried to reinstall again but the ap wont open. Any ideas

1Password Version: Cannot access
Extension Version: Not Provided
OS Version: iOS 9.3.1
Sync Type: Not Provided
Referrer: forum-search:iOS9.3.1 ap is stalled in "waiting" tried all the reboots and download again.

Comments

  • Ben
    Ben

    Hi @kipbrown,

    I'm sorry to hear about the trrouble installing. Unfortunately the installation process is controlled by the App Store, not the app, and so there is really very little we can do about a hung installation. I would only recommend reinstalling if you are positive you have your 1Password data backed up or synced. It is not by default.

    One thing that may help is:

    1. Tap on the 1Password icon to pause the download (from the home screen, not from in the App Store).
    2. Reboot the iOS device (instructions)
    3. Go to the App Store and find the app and start the download again. Sometimes you have to search for the app by name since it’s not always in the Updates tab anymore at this point.

    If this is still not working, I'd recommend trying a different internet connection (e.x. cellular if you are on Wi-Fi, or vice versa).

    I hope that helps!

    Ben

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