I've tried your fixes and still have repeated failures when starting up 1Password when I startup

br1896

1Password fails to connect to 1Password mini consistently. Mac OS X El Capitan. I've tried the suggested fixes and still have problems.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:error-connect-to-mini

Megan

Hi @br1896,

I'm sorry to hear that you're having with 1Password! We'll need to take a closer look at your system to determine where things are getting tangled up if you've already gone through the steps in our support article.

I'd like to ask you to create a Diagnostics Report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

br1896

My number is 295578

Drew_AG

Thanks @br1896! However, that seems to be the ID number from Megan's comment/response to your initial post. You probably saw that number in the notification email you received when Megan posted that reply. I'm sorry for any confusion!

Have you sent us a diagnostics report from your Mac? If so, you should have received an automated email response from our BitBot assistant to let you know we received your email, and to let you know your ticket/support ID. Did you get something like that in your email after sending the report? If so, the ticket/support ID from the BitBot email is the one we need to know. Or if you didn't hear anything back from BitBot after emailing us the report, we may not have received it. In that case, would you be able to try again to send it? Thanks in advance! :)

br1896

I just sent the report and picked the number off of a response from Megan. The report went to AgileBits Jedi if that helps.

Drew_AG

Hi @br1896,

The email you received from Megan was just a notification to let you know she replied to you on these support forums (i.e. when she asked you to send us a diagnostics report). You should have received a similar email when I replied.

If you created a diagnostics report and emailed it to support+forum@agilebits.com then you should have received a different email, which would have been from BitBot, and would have confirmed we received your email (and would give your support ID for the email/ticket in our system). It sounds like you didn't receive that? I tried searching our email system for the address from your forum account but didn't find anything. That might mean you sent it from a different email account, but it might also mean we never received it.

If you didn't get an email reply from BitBot, please make sure you check any junk/spam folders to see if it was caught there. Please let us know for sure if you received the BitBot response or not. And thanks for your patience!

br1896

Sorry, I just forwarded the report to the above address. The time before the diagnostic program generated the email and address plus attached the report. It did not let me view the report like it said it would just zipped it and let me add the number from Megan.

Megan

Hi @br1896 ,

I sincerely apologize for the confusion here. I took a quick look in our email system for the email address that you have listed in your forum profile but I was unable to find any messages or Diagnostics Reports.

Since we seem to be getting our wires crossed here, I will be sending you a fresh message from our support system. Please reply to that email with your Diagnostics Report. That should get us all on the same page. :)