Got the email offering to convert my Teams account to Families, but the process failed for me

wenhesse
wenhesse
Community Member
in Families

I was directed in the email to go to my Teams Settings screen, but it simply says "Coming soon." I'd like to convert to a Families account from a Teams beta account.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:teams-faq-existing-user, kb:teams-families-migrate

Comments

  • razyalov
    razyalov
    Community Member

    After the beta, trying to migrate my account from team to family gives the error message: "Failed to switch to family account.
    Operation is not permitted."

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Sync Type: Not Provided
    Referrer: forum-search:Failed to switch to family account. Operation is not permitted.

  • dittman
    dittman
    Community Member

    I'm getting the same error.

  • samafas
    samafas
    Community Member
    edited April 2016

    Me too. Same error. Looking forward to using the Families version, and being able to lock in the great discount.

  • wincent
    wincent
    Community Member

    Likewise. Let me know if there's any additional information that I can provide to help troubleshoot.

  • Chic_Geek
    Chic_Geek
    Community Member

    Same here... is there someone we can contact about this error??

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @wenhesse, @razyalov, @dittman, @samafas, @wincent, and @Chic_Geek!

    Sorry for the inconvenience this morning. We've made some fixes today, so please try again.

    If you're still unable to convert your Team to a Families account, please email your account info to support@1password.com and we'll be glad to convert it for you. Thank you! :)

  • wincent
    wincent
    Community Member

    Worked this time @Vee. Thanks.

  • Ben
    Ben

    Thanks for the update @wincent! If this is still not working for anyone please let us know. :)

    Ben

  • samafas
    samafas
    Community Member

    Thanks @Vee it worked perfectly this time.

    I've done the change and added my card. Really excited about getting things moved over (slow on iOS though).

  • Ben
    Ben

    Thanks @samafas! Yes, sorry about the currently slow process on iOS. We're looking into how we might be able to better automate that for folks. :)

    Ben

  • samafas
    samafas
    Community Member

    A new process for iOS would be awesome @bwoodruff , I don't have Internet access for the computer and so I am living out of my iPhone. A straight "import complete vault" would work for me, but that may be more complicated than it sounds. Love the app though, in every form it has taken.

  • Ben
    Ben

    but that may be more complicated than it sounds

    It'll certainly take some development effort and testing, but hopefully it is something we can offer in the future. :)

    Love the app though, in every form it has taken.

    Thanks so much for the kind words!

    Ben

This discussion has been closed.