Changed my apple id password. now i am unable to sync my mac to my iPhone at all

dailyllama
dailyllama
Community Member
in iOS

Changed my apple id p/w (for iCloud) now i can neither sync 1Password via iCloud or Wi-Fi help.

1Password Version: 6.2
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: iCloud/Wi-Fi
Referrer: kb:sync-options

Comments

  • dailyllama
    dailyllama
    Community Member

    I fixed it by re-creating a new p/w. iPassword deleted by entire account????? Not good.

  • Ben
    Ben

    Hi @dailyllama,

    Thanks for taking the time to write in. I'm sorry to hear about the trouble.

    I fixed it by re-creating a new p/w. iPassword deleted by entire account?????

    I'm not sure I follow. Could you please elaborate a bit on what you did?

    It sounds like it may make sense to start by clearing up some assumptions. Unless you are using 1Password for Families or 1Password for Teams you do not have a "1Password Account." Those two subscription services are the only way to have an "account" (where your data is stored with AgileBits). Otherwise you're using our standalone apps. In that case your data is, by default, stored only on the device that you create it on. You can change this by syncing or backing up your data.

    It sounds like you've been using our standalone iOS app, and syncing with iCloud. So, your data should've existed in two places if that were the case: on your device, and in iCloud. If you've deleted it from both of those places, and had not created a backup, then yes, you've deleted your data.

    If that is what happened you may be able to restore it by restoring a whole-device backup. Oddly enough sometimes it takes two restores of the same backup in order to restore all app data:

    Restore your device from an iCloud or iTunes backup - Apple Support

    Please let us know.

    Ben

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