I need an invoice of the license I purchased in November. Where can i find it?

frankho01

I bought a license of 1 Password last November, and when you asked me to update 1Password I was charged again bij iTunes. iTunes doesn't want to refund unless I can show an invoice of my initial purchase.
Where can I find that?

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Referrer: forum-search:I need an invoice of the license I purchased in November. Where can i find it?

littlebobbytables

Hi @frankho01,

I've resent you your licence but I suspect you didn't purchase directly from us as there were no purchase details. What I can say is there is definitely a licence associated with the email address you are using here in the forums. I'm somewhat surprised though, why are Apple insisting on seeing a licence? I only ask as this is the first time somebody has approached us with this particular request.

frankho01

Hello AgileBits,

Apple (iTunes_dutch_support@apple.com) insists on seeing a "purchase history” of my purchace(s) in November.
As far as I remember it was November that I bought this license, but have no proof to state it.
Maybe you have information about the date that my paid license started?

I am very much surprised myself, because if I made an error by buying it Apple says I can undo this, but this time they seem to refuse.
Apple sent me this in Dutch, and the Google translation of it:

"Ik zou graag de schermafbeelding van uw aankoopgeschiedenis willen ontvangen, waar uw aankopen in november op zichtbaar zijn. Ik hoop snel meer inzicht in de eerdere aankoop te krijgen, zodat ik u zo goed mogelijk verder kan helpen.”

I would like to receive the screenshot of your purchase history, where your purchases are visible in November. I hope to gain more insight into the previous purchase, so I can help as much as possible.

Hope you can help me,

groeten uit Amsterdam

Frank Hoogveld

ag_kevin

Hi @frankho01 ,

Are you certain they're not asking for the purchase history from your Apple ID?
You can get your Apple ID purchase history by following the instructions here: https://support.apple.com/en-ca/HT204088

As @littlebobbytables mentioned, we do not have purchase details. Did you maybe buy 1Password as part of a bundle? (e.g. Parallels bundle)

Cheers,
Kevin

frankho01

Thanks, that must be it, I indeed buy it with some other apps.
Thanks for your help and sorry for my excuses. (Or whatever should one say after making much noise about probably just a poor administation)

Frank

littlebobbytables

Hi @frankho01,

All that we care about is that we eventually figure out the cause that had you contact us to a point where you feel it has been answered/resolved. If we can help at all please do let us know as obviously we do want you to get a refund from Apple - one licence is enough :smile:

frankho01

Thanks!

ag_kevin

You're very welcome!

Cheers,
Kevin