Unable to update version 6. There are 2 items in my backup drive that, when found, return an error

allez
allez
Community Member
in Mac

Update failed. Multiple copies are indicated. I can locate one of these. there other two are in a backup volume. I can see them, but when I attempt to move them to the trash I receive this message: The operation can't be completed because one or more of the items can't be found (euro code -43). What should I do next?

1Password Version: 6.0.1
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: Not Provided
Referrer: kb:remove-multiple-apps

Comments

  • ag_kevin
    ag_kevin

    Hi @allez,

    To quickly get up and running, what I recommend doing in un-mounting (drag the backup drive to the trash (shown as eject icon when dragging a drive)) and disconnecting your backup drive. Then run the 1Password update, and then reconnect the drive after the update has finished.

    As for that error, that's an odd one. Is this a Time Machine drive or do you back up with other backup software?

    Cheers,
    Kevin

This discussion has been closed.