1password erroneusly claims I have multiple copies of the app

bboc
bboc
Community Member
in Mac

I wanted to update to the latest version (I have 6.1 build 600005), but 1password won't let me, it tells me I have multiple copies.

However, I just have one copy, and it sits in /Applications/apps.

BTW, Can you make the version and build number in about this app selectable so one can simply copy/paste it?

1Password Version: 6.1 build 600005
Extension Version: Not Provided
OS Version: 10.10
Sync Type: dropbox
Referrer: kb:remove-multiple-apps

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @bboc,

    I’m sorry to hear that you’re having trouble with 1Password right now. Did the error message point you to the file locations of the supposed duplicate apps? I’d love to take a closer look at your system to see if we can determine where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    BTW, Can you make the version and build number in about this app selectable so one can simply copy/paste it?

    You should be able to do so: in 1Password > About 1Password, the details should show a ‘Copy to Clipboard’ button.

    Are you seeing something different?

  • bboc
    bboc
    Community Member

    Ah, I was not aware that I would create a publicly visible post with my support request.

    Anyway, I sent the report via email. In your text snippet about the diagnostics report, you might want to make the email address clickable ;-)

    No receipt yet, so I hope I won't forget to paste the support ID.

  • GreigAllen
    GreigAllen
    1Password Alumni

    Hey @bboc

    Just to let you know we have received your diagnostics report, so we will continue the conversation over email :)

    Cheers!

    ref: WZH-83219-485

This discussion has been closed.