Cannot connect to mini

stu68

1Password refusing to load. Tried the fixes suggested inc restart, check app in proper folder & typing the script into terminal.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 10.11.5 Beta (15F18c)
Sync Type: iCloud
Referrer: kb:error-connect-to-mini

Megan

Hi @stu68,

I’m sorry to hear that you’re having trouble with 1Password. Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

I'd like to ask you to create a Diagnostics Report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

stu68

Megan, thank you for your prompt reply. I have just followed your instructions.The email is sent.
I tried uninstalling and reinstalling the app to see if that provided a fix but it didn't. It's still hunting for the 1Password helper.

stu68

still no joy!

AGAlumB

@stu68: I'm not seeing any emails from this address in our system, but if you can post the Support ID you received here we'll track it down. Thanks in advance! :)

stu68

it was sent to agile support jedi

"Attached is the 1Password 5 Diagnostics Report generated at April 11, 2016 at 4:56 PM. Please include a short description of the problem so we can ensure we're looking for the correct issue.

I tired uninstalling/reinstalling the app but that hasn’t helped. An issue with locating the 1Password helper prevails.

i have recently updated the OS to the latest beta 10.11.5 Beta (15F18c)"

I cannot attach the zip file diagnostic

stu68

I can't seem to find a support ID?

stu68

apologies-I sent the zip file to wrong address

AGAlumB

@stu68: When you send the diagnostics to support+forum@agilebits.com you'll receive an autpresponse from BitBot, which will contain the Support ID. Just let us know what it is and we can use it to locate your message regardless of what account you send it from. Cheers! :)

stu68

after updating my other macbook pro, the issue has manifested itself there too. for the record this mac runs non beta OSX 10.11.4 (15E65)

AGAlumB

Unfortunately I'm still not seeing any emails from you. Again, the Support ID would allow me to easily find your message with the diagnostics. It's impossible to guess what might be going wrong on your system without more information. Please post it here so we can better assist you with this.