Failure of reinstalled 1Password & Knox for Mac to work

richard38
richard38
Community Member
in Mac

Because of problems with operation of 1Password & Knox I uninstalled both on my change to a iMac R 27 last year. Having decided to try again last week I downloaded both apps from the AgileBits website. While Knox icon appeared it would not open. iPassword opened requesting my password while the mini icon would not allow a password to be entered. My attempts at re use were also frustrated by forgetting the passwords. Fortunately I obtained all information prior to uninstalling so nothing lost. How do I start again?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.11.4
Sync Type: iCloud
Referrer: kb:forgot-master-password, kb:master-password-not-accepted, kb-search:knox will not open on download

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Greetings @richard38,

    If we're referring to 1Password 4/5/6 for Mac and the goal is a fresh start with a brand new vault then our guide, How do I start over with an empty vault? is what you are looking for. At the end you will be able to create a brand new vault, choose a new Master Password - basically 1Password will behave as if it was never run before.

    Does that help with the 1Password aspect of your query?

  • richard38
    richard38
    Community Member

    Hi littlebobbytables April 12

    Thank you for your help so far. Despite several attempts to solve the problem as advised, I still am being asked to enter my master PW. Furthermore unable to obtain additional info on my mac as it doesn't exist. I can confirm I now have 1Password 6 6.2.1 on my mac. So please, what next?

    Richard 38

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @richard38,

    If you've attempted to follow the steps in that guide and you're still experiencing issues I think the best way forward would be for us to take a look at a diagnostic report and see if anything stands out.

    I would like you to create a Diagnostic Report please. This guide will assist.

    Please do not post your Diagnostics Report in the forums

    The email address you will want to use is support+forum@agilebits.com.

    When sending the diagnostic report to the address above it would help immensely if you could include a link to this thread and your forum handle so we can connect the two.

    Once you've sent the report a post here with the ticket ID will help us to keep an eye out for it. With access to the report we should be able to better assist you :smile:

This discussion has been closed.