TouchID does not work

garethsnaim
garethsnaim
Community Member
in iOS

I notice a fair few forum posts on this, there is a problem with 1password for ios for me as well. I have switched on to use touchid, when I goto use it, it does not offer up touch as a way in, placing finger on scanner does nothing, I have to enter master password every time.

This phone was wiped as a new device three days ago due to another issue, so I dont see the value in resetting everything at this stage, it just does not work.

Works fine for purchasing, unlocking phone etc.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @garethsnaim: (Un)fortunately Touch ID is controlled entirely by the OS. Apps (1Password and otherwise) have no control over what happens with it. As such, there isn't something can do on our end to change things at the system level. However, since you mentioned "wiping" the phone, it's possible that restoring or installing the app may have gone wrong, and that simply reinstalling a fresh copy from the App Store may help.

    You may also be able to simply restart the device or re-set Touch ID (turn it off and then back on) to get it working, but there are a few other tips that you can try to get it working. Just follow these steps:

    1. Go to 1Password Settings > Security and disable Touch ID
    2. Go to iOS Settings > Touch ID & Passcode
    3. Enter the device passcode
    4. Disable the "Use Touch ID for" settings
    5. Hold the Sleep/Wake button and "slide to power off"
    6. Hold the Sleep/Wake button to power the device back on
    7. Unlock it with the device passcode
    8. Go to iOS Settings > Touch ID & Passcode
    9. Enter your device passcode
    10. Enable the "Use Touch ID for" settings
    11. Go to 1Password Settings > Security and enable Touch ID

    Please let me know how it turns out. I look forward to hearing back from you! :)

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