I want to cancel. This is not an action you support so please send me instructions.

ehjertberg
ehjertberg
Community Member
in Mac

Bought 6/2015, have receipt. Cannot retrieve key(s), cannot fine relevant support, have been caught in useless loops as I attempt to find any means to cancel. I would rather cancel with you than through my credit card. Barring a reply, I will inform my CC that your monthly fee is unauthorized. Thanks and good luck with other customers.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:cancel, kb:money-back-guarantee

Comments

  • vplewis
    vplewis
    Community Member

    @ehjertberg The 1Password app you bought last June is not a monthly subscription. Maybe you switched to 1Password for Families/Teams by accident?

  • AGAlumB
    AGAlumB
    1Password Alumni

    @ehjertberg: Indeed, vplewis is correct: 1Password Families (and not even Teams) existed last summer, and there's no subscription fee for the license you purchased. If, however, you did subscribe to 1Password Families and want to cancel, you can do that easily by logging into your Families account and going to the Billing section. There's a big Cancel Subscription button right there:

    I hope this helps! :)

This discussion has been closed.