Because damaged 1Password app need to pay again? Help!
Mac message said to delete 1Password because it was damaged and to get it back from Apple store. At the Apple store it only gives me the option to pay for it again! I have bought 1Password fro each device! and own it for years even more years when using Windows.!
1Password has been having trouble for few weeks when opening until today when I got that message to delete it:(
Can't anywhere without it, bank mail etc. Please help!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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I have been updating and had the last version and update. Cant get any info from the Mac because I can't open it.
only says it damage, delete it and download it. Then it cost me now $64.99!0 -
@nsparks please refer to this sticky at the top of the forum. Do the suggestions there help?
Stephen
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@nsparks: Indeed. Unfortunately we don't have any records matching either your name or email. Did you perhaps use different information at the time of purchase?
Alternatively, you may have purchased 1Password from the Mac App Store. In that case, we won't have any record of it, as it is owned and operated by Apple. But you can download it again from the App Store at any time since it is tied to your Apple ID. Just go to your purchase history and search for it.
If you're still having trouble finding it, please check your records, as you'll have an email receipt regardless of where it was purchased. It should also include transaction details that may help track it down.
And then email us at support+licenses@agilebits.com so we can get you taken care of. Please let me know what you find. I look forward to hearing back from you! :)
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