Reinstalled 1PW6 on MacBook Air. Keep in dropbox. Get message: Failed to unlock. Cannot load key

tchsurg
tchsurg
Community Member
in Mac

Had to reinstall 1PW on MacBook Air. Keep PW data in Dropbox. Keep getting message "Failed to unlock. Cannot load keychain profile." Can open on my desktop just fine.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:"Failed to unlock. Cannot load keychain profile." Reinstall of 1PW on laptop. Get this message

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @tchsurg,

    Let’s try creating a fresh datafile in Dropbox.

    • On the Macs, open 1Password for Mac, and click the 1Password menu, then Preferences. Click Sync, and use the dropdown menu to change the selection to "none" to disable syncing.

    • Check the box to remove the data from Dropbox and confirm that you want to disable sync.

    • Reboot the Macs.

    • Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.

    • On the desktop Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.opvault file.

    • Allow Dropbox to fully sync.

    • On the MacBook Air, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select the new 1Password.opvault file.

    That should get everything on the same page for sure, but if you’re still having trouble, please let us know!

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