Can't sign in without account key. Can't recover account key without signing in.

dinger
dinger
Community Member
in Mac

I bought 1Password from the App Store and never received and "account key" or an "emergency kit". In order to get the "emergency kit" I need to sign in to the Agilebits website. In order to sign in it requires my "account key". Which is in the "emergency kit". Which I can't access without the "account key".

1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: iCloud
Referrer: forum-search:emergency kit

Comments

  • chadseld
    chadseld

    Hi dinger,

    The account key and emergency kit are generated when you create a 1Password Families (or 1Password for Teams) account. This is not done through the App Store, but through our Families website here: https://1password.com/families/

    If you do not wish to use 1Password Families, you can use the version you purchased from the App Store stand-alone by clicking the "Create Your First Vault" button on startup.

    I hope that clears things up.

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