I couldn't login, it kept giving me incorrect password alert. Hours later I could login.

antalmo

Last night after 1Password closed I was unable to access it with my master password. It kept telling me that it was incorrect. I tried going to a backup & restore and it didn't work. After an hour I gave up on it. I went back to it hours later and it took my master password and allowed my access. Also while I was unable to login, I kept getting alerts of an update that was available. I kept saying 'ignore', because the update had been done several days ago. On top of this, I just realized that I have 1Password version 5.3, and when I load it from my applications folder, it asks for my master password. But it doesn't take the master password that I have on Safari toolbar. And while I was typing this up, I got another alert of an update to 5.4, which just updated. Next I just got updated to version 6.2.1. So how do I have two different logins? One for the app on my iMac, and another for the Safari toolbar?

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1Password Version: 6.2.1
Extension Version: 4.5.5
OS Version: OS X 10.11.4
Sync Type: iCloud
Referrer: forum-search:I couldn't login, it kept giving me incorrect password alert. Hours later I could login.

Megan

Hi @antalmo ,

I’m sorry to hear that you’ve been having trouble with 1Password! You certainly shouldn’t be using a different Master Password for the browser extension and the main app. If the same password is only being accepted in one of these places, something is not quite right. Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

I'd like to ask you to create a Diagnostics Report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

antalmo

I've not heard back from you on this issue. Also I never got an automated reply from your BitBot assistant with a Support ID number. Can you please get back to me on this?

Vee_AG

Hi @antalmo,

I'm sorry, it sounds like your Diagnostics Report may not have come through to us. Can you please try again and make sure you send it to support+forum@agilebits.com (or support+mac@agilebits.com should work too, as per the Diagnostics Report instructions). If you still don't receive an automatic reply from BitBot (even in a Spam folder), perhaps try sending it from another email account if you have one.

I apologize for the trouble. We do hope to receive your report and help you sort out the difficulties you've been having with 1Password. Thank you in advance!