Cannot sign in. Your Account Key or email address is incorrect.
Have followed all instructions that I can find. Only answer I can come up with is I nee a new account key. This is a paid for version still in its trial period.
1Password Version: 6
Extension Version: Not Provided
OS Version: IOS 9
Sync Type: I Cloud
Referrer: forum-search:Cannot sign in. Your Account Key or email address is incorrect. Need help. Have followed all instructions and all I can think is that I need a new account key as this is a paid for version though still in its tril period.
Comments
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Hey @tigger! Sorry for the trouble. Do you have the Emergency Kit for the account? It should have downloaded when you set things up. I'd suggest looking in your downloads folder or somewhere you may have stored it safely on your computer. We also ask you to print it out with your Master Password written on it. If you did that, awesome!
If not, since you have three accounts, it'd be best to take this conversation to email so we can help you get back in. :) Could you send us a message at support@1password.com and let us know which account you're having trouble with? Thanks so much!
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