New login entered on iMac doesn't show on iPhone or MacBook Air - Apple version

GNMix

I use the Apple version of 1Password. Recently I created a new login on my iMac. It hasn't showed up on either my iPhone or my MacBook Air. All other Logins I've created (about 100), sync beautifully regardless of originating device. Ideas?

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1Password Version: 6.2.1
Extension Version: 4.5.5
OS Version: OSX 10.11.4
Sync Type: iCloud
Referrer: forum-search:login not showing

ag_kevin

Hi @GNMix ,

To determine why it is not syncing, I'd like to ask you to create a Diagnostics Report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to see why it is not syncing. Thanks very much!

Cheers,
Kevin

GNMix

Bit Bot Support ID: #ISH-77246-364

Megan

Hi @GNMix,

We've received your Diagnostics Report - thanks for sending it in! I see that someone from our support team has already responded - please let us know if you do not see an email in your inbox. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)

ref: ISH-77246-364

GNMix

Yes, I did receive an email although it doesn't yet address the question.

Megan

Hi @GNMix,

It looks like we’ve requested a bit more information. If you’re able to provide those Diagnostics Reports, we’ll be better able to figure out where things are getting tangled up.

I really appreciate your patience as we work through this. :)