1Password crashing intermittently

Ferdy
Ferdy
Community Member
in Mac

This fault is intermittent
login to 1Password mini and select site and losing successfully
log into a second site via mini successfully
Then need to open 1Password to get details of a particular record and get the following errors

The following is a snapshot from the console log All Messages

18/04/16 09:38:10.374 identityservicesd[299]: : notification observer: com.apple.iChat notification: __CFNotification 0x7f97b5015270 {name = _NSDoNotDisturbDisabledNotification}
18/04/16 09:38:10.375 imagent[352]: : notification observer: com.apple.FaceTime notification: __CFNotification 0x7fa4a8f13c70 {name = _NSDoNotDisturbDisabledNotification}
18/04/16 09:38:10.399 imagent[352]: : NC Disabled: NO
18/04/16 09:38:10.399 identityservicesd[299]: : NC Disabled: NO
18/04/16 09:38:10.409 identityservicesd[299]: : DND Enabled: NO
18/04/16 09:38:10.409 imagent[352]: : DND Enabled: NO
18/04/16 09:38:10.409 imagent[352]: : Updating enabled: YES (Topics: (
"com.apple.ess",
"com.apple.private.ac"
))
18/04/16 09:38:10.409 identityservicesd[299]: : Updating enabled: YES (Topics: (
"com.apple.private.alloy.icloudpairing",
"com.apple.private.alloy.continuity.encryption",
"com.apple.private.alloy.continuity.activity",
"com.apple.ess",
"com.apple.private.ids",
"com.apple.private.alloy.phonecontinuity",
"com.apple.madrid",
"com.apple.private.ac",
"com.apple.private.alloy.phone.auth",
"com.apple.private.alloy.keychainsync",
"com.apple.private.alloy.fmf",
"com.apple.private.alloy.sms",
"com.apple.private.alloy.screensharing",
"com.apple.private.alloy.maps",
"com.apple.private.alloy.thumper.keys",
"com.apple.private.alloy.continuity.tethering"
))
18/04/16 09:38:10.409 identityservicesd[299]: : notification observer: com.apple.iChat notification: __CFNotification 0x7f97b5210d50 {name = _NSDoNotDisturbDisabledNotification}
18/04/16 09:38:10.415 identityservicesd[299]: : NC Disabled: NO
18/04/16 09:38:10.421 identityservicesd[299]: : DND Enabled: NO
18/04/16 09:38:10.421 identityservicesd[299]: : Updating enabled: YES (Topics: (
"com.apple.madrid"
))
18/04/16 09:38:10.454 sharingd[326]: 09:38:10.453 : Discoverable mode changed to Contacts Only
18/04/16 09:38:10.454 sharingd[326]: 09:38:10.453 : BTLE scanning started
18/04/16 09:38:10.454 sharingd[326]: 09:38:10.453 : Scanning mode Contacts Only
18/04/16 09:38:10.454 sharingd[326]: 09:38:10.454 : BTLE scanner Powered On
18/04/16 09:38:11.331 sharingd[326]: 09:38:11.330 : Starting AirDrop server for user 502 on wake
18/04/16 09:38:11.331 sharingd[326]: 09:38:11.331 : Scanning mode Contacts Only
18/04/16 09:38:11.332 TG Pro[410]: receiveWakeNotification
18/04/16 09:38:46.494 2BUA8C4S2C.com.agilebits.onepassword-osx-helper[389]: 610006 [SYNC:(Secondary Thread 0x7fc983b7ff90):] E loadRemoteZone | Problem fetching remote zone :
18/04/16 09:38:52.463 2BUA8C4S2C.com.agilebits.onepassword-osx-helper[389]: 610006 [CRYPTO:(Main Thread):AGPasswordUtils] E calcStrength:username: | Error reading '(null)': Error Domain=NSCocoaErrorDomain Code=262 "The file couldn’t be opened because the specified URL type isn’t supported."
18/04/16 10:26:26.984 pkd[327]: UNINSTALLED:com.agilebits.onepassword-osx.safariextensioncompanion com.agilebits.onepassword-osx.safariextensioncompanion(6.2.1) 5963974B-1012-473B-B7DF-FC8A05C17CD6 /Applications/1Password.app/Contents/PlugIns/SafariExtensionCompanion.appex
18/04/16 10:26:26.986 lsd[292]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist
18/04/16 10:26:26.987 pkd[327]: INSTALLED:com.agilebits.onepassword-osx.safariextensioncompanion com.agilebits.onepassword-osx.safariextensioncompanion(6.2.1) <__NSConcreteUUID 0x7f856a535710> 421218D0-C56D-4392-BFBB-77C2F36EB0B0 /Applications/1Password.app/Contents/PlugIns/SafariExtensionCompanion.appex
18/04/16 10:26:26.995 lsd[292]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist
18/04/16 10:26:27.421 1Password[5639]: 621001 [APP:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password (AppStore) 6.2.1 #621001 built Apr 7 2016 12:11:30. Running from: /Applications/1Password.app
18/04/16 10:26:27.482 lsd[292]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist
18/04/16 10:26:27.500 1Password[5639]: 621001 [XPC:(Secondary Thread 0x7f9e32a08c00):] E handleXPCError: | Problem talking to the helper: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named 2BUA8C4S2C.com.agilebits.onepassword-osx-helper" UserInfo={NSDebugDescription=connection to service named 2BUA8C4S2C.com.agilebits.onepassword-osx-helper}
18/04/16 10:26:28.047 pkd[327]: enabling pid=1721 for plug-in com.agilebits.onepassword-osx.safariextensioncompanion(6.2.1) 421218D0-C56D-4392-BFBB-77C2F36EB0B0 /Applications/1Password.app/Contents/PlugIns/SafariExtensionCompanion.appex
18/04/16 10:26:33.619 Safari[1721]: plugin com.agilebits.onepassword-osx.safariextensioncompanion invalidated
18/04/16 10:26:33.620 SafariExtensionCompanion[5644]: host connection connection from pid 1721 invalidated
18/04/16 10:26:34.501 1Password[5639]: 621001 [XPC:(Secondary Thread 0x7f9e30f692c0):] E handleXPCError: | Problem talking to the helper: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named 2BUA8C4S2C.com.agilebits.onepassword-osx-helper" UserInfo={NSDebugDescription=connection to service named 2BUA8C4S2C.com.agilebits.onepassword-osx-helper}
18/04/16 10:26:37.501 1Password[5639]: 621001 [XPC:(Secondary Thread 0x7f9e32825480):] E handleXPCError: | Problem talking to the helper: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named 2BUA8C4S2C.com.agilebits.onepassword-osx-helper" UserInfo={NSDebugDescription=connection to service named 2BUA8C4S2C.com.agilebits.onepassword-osx-helper}

1Password Version: 6.2.1 (621001)
Extension Version: 4.5.5
OS Version: 10.11.4
Sync Type: iCloud

Comments

  • Pilar
    Pilar
    1Password Alumni

    Hi @Ferdy,

    I'm sure someone from AgileBits will take a look at your log soon. Meanwhile, have you tried following the suggestions in this article: https://support.1password.com/error-connect-to-mini/ ? I think they might help you! If it doesn't solve it, come back here to start looking for what else might be going on :chuffed:

  • khad
    khad
    1Password Alumni

    Hi @Ferdy,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    As Pilar mentioned, the steps in our support article for this issue should resolve things for you:

    If you see “1Password failed to connect to 1Password mini” when trying to open 1Password

    If you are still having trouble, though, I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.