Unlock Screen Freezes

justingoldberg

I've noticed an issue where the animation freezes when I load the app from the share widget in Safari. The lock display goes about half up and stops until after I've used Touch ID. I'm running the latest beta on the latest iOS 9 software on my 6s+. Is this a known issue? Hopefully I'm making sense describing this issue.

Winnie

Hi @justingoldberg,

thanks for reporting this. I just tried to reproduce this but was unsuccessful. Just to make sure your phone is not in a weird state - would you mind restarting your 6s+ and trying to reproduce the issue again? Do you still see this?

Thanks!

justingoldberg

I've restarted my device and still have the issue. I've uploaded a screenshot to show you exactly what it looks like. The animation doesn't finish until I've used the Touch ID.

MrRooni

Good afternoon @justingoldberg. Thanks for taking the time to report this one. I've seen this as well and am hoping to fix it in the no-too-distant future.

Dominik_Skorka

Hi,

I'm observing exactly the same behavior. When this is happening 1Password is coming up on the screen in a very laggy way. iPhone 6S+.

Rad

Hi everyone,

Thanks for reporting this issue :+1:

We've seen this issue before, but we aren't able to consistently recreate it. So we filed an internal bug (OPI-3508) as well as an Apple bug (rdar://24607728).

Please let us know if the glitch is gone after restarting the iPhone.

Cheers!

ref: OPI-3508

ref: rdar://24607728

Dominik_Skorka

No, a reboot doesn't help. The glitch doesn't strike every time, but still it is annoying.

MrRooni

Thanks for the extra information @Dominik_Skorka. We have some improvements planned in this area that will hopefully help alleviate this problem.