Logins disappearing

noble

I have on a few occasions noticed that some of the Logins I created are now not there. I am not sure if there is a syncing problem happening with the dropbox or what? I am using a Mac and then syncing via Dropbox onto my Android phone. It is hard to pinpoint exactly when this happened. This happened in the past on my last phone too. Not sure what to do?

---

_1Password Version:6.2.1
_Extension Version:Not used
_OS Version:Most current
_Sync Type:Dropbox

Megan

Hi @noble,

I’m so sorry to hear that you’re having trouble with 1Password. Unfortunately, the ‘sometimes, hard to pinpoint’ problems can be really tricky to troubleshoot.

Let’s start off by just making sure that Dropbox is running as it should:

• Please ensure that Dropbox is installed and running on your computer
• Check that you are logged in with the same account on all computers and devices
• Confirm that Dropbox sync is selected in 1Password > Preferences > Sync on your Mac
• Confirm that Dropbox is selected in Settings > Sync on your Android device
• Confirm that both your Mac and iOS device are reading from the same file path in Dropbox.

If all of those items check out, let's run a test and see where things are getting tripped up:

• Create a test entry on your Mac ("Test, Mac") and add some data
• Create a test entry on each of your Android device ("Test, Android") and add some data
• Does "Test for Mac" show up on your Android device?
• Does "Test for Android" show up on your Mac?

Let me know what you discover!

noble

I tested it on wifi and it worked. It did not work through Dropbox though.
I checked everything else you said.

Megan

Hi @noble,

Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

I'd like to ask you to create a Diagnostics Report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

noble

Done

Pilar

Hi @noble

Thank you for sending the Diagnostics Report. Could you please post here the Support ID number that you got from us? This would really help us find your email and connect it to this discussion so we can help you better! :chuffed: