Been trying to install for 10 days, no success. Need help desperately!!!!

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frankb46
frankb46
Community Member
in Families

I had an older version of 1Password on my IPhone. I had a trial version on my IMac. I purchased the families version and cannot get it to install properly. I did the purchase through my I phone. I changed the password. Im not sure if whats on my Iphone now is the old or new version because it only opens up with the old password. I went to the website given in the email on my IMac and downloaded version 6 to it. When i open 1Password6 from the Applications folder it still opens the old trial version even though I deleted it. HELP!!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Cannot get iPassword6 to install properly on IPhone or desktop

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  • Ben
    Ben
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    Hi @frankb46,

    Thanks for taking the time to write in. So that we are all on the same page, could you please send us an email to support+forums@agilebits.com with a copy of your receipt? Please include this link in your message as well:

    https://discussions.agilebits.com/discussion/63334

    Once you've sent the email you should get an automated reply from BitBot with a support ID. Please post that ID here.

    Thanks!

    Ben

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