getting the "cannot connect to 1password mini" error on my Mac.

johnmoxl
johnmoxl
Community Member
in Mac

have tried the reset procedure using terminal, and other suggested remedies, and rebooted. still cannot launch 1PW on my Mac. Works on my 2 IOS devices. Can i do a fresh install on my Mac?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:error-connect-to-mini

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @johnmoxl,

    There should be no need to do a fresh install on your Mac. I already replied to your earlier post, but I’ll repeat the instructions here, just in case.

    We’ll want to take a closer look at your system so we have a better idea of why you’re seeing this message.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • johnmoxl
    johnmoxl
    Community Member

    My support ID is [#UPR-66957-777

  • Jacob
    Jacob

    @johnmoxl Thanks for sending that over. It looks like Peri has already responded. We'll keep the conversation going via email for now.

    ref: #UPR-66957-777

This discussion has been closed.