I can't sign in to the admin account on our team account.


I run our admin account and I have an individual account under our Team Account. I have written down the account key and password for the admin account and it keeps denying me access.

1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:teams-troubleshooting-signin, kb:account-key, kb:teams-troubleshooting-signin


  • Jacob

    Hey @LeslieHaynes! Sorry about that. I see you already viewed our troubleshooting article for signing in. If that didn't help, could you email us at support@1password.com with those details and any others that may be relevant? We'll take a look at your account and help you sort things out. :)

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