code signature web form filling problem

bluegold92
bluegold92
Community Member
in Mac

The posted support article does not resolve the problem. I use Mac OS 10.11.4 and Safari. Despite the fact that I have the extension installed, the 1Password helper still "offers" to install it.

1Password Version: 6.2.1
Extension Version: 4.5.5
OS Version: 10.11.4
Sync Type: family
Referrer: kb:code-signature

Comments

  • khad
    khad
    1Password Alumni
    edited April 2016

    Hi @bluegold92,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    I presume you are referring to this support article:

    If 1Password cannot fill an item in your browser because its code signature could not be verified

    If not, be sure to try the steps there. However, if you already tried all the steps there, I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    ref: XGN-22483-638

This discussion has been closed.