after the update to 6.4 the pro feature does not work with the family accounts

hjtagile
hjtagile
Community Member
in Families

after the update to 6.4 the pro feature does not work with the family accounts. The pro features are deleted and it is not possible to reactivate it

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:after the update to 6.4 the pro update does not work with the family accounts

Comments

  • Ben
    Ben

    Hi @hjtagile

    Hmm. That is strange. I'd like to ask you to create a Diagnostics Report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • hjtagile
    hjtagile
    Community Member

    [#MBT-32364-725] #JFC-81625-951

  • Ben
    Ben

    Thanks. I'm currently replying via email. Lets keep the conversation there. :)

    Ben

This discussion has been closed.