1password has suddenly stopped accepting my master password on my iPhone??

HighOctaneCEO
HighOctaneCEO
Community Member
in iOS

I cannot get into 1Password on my iPhone as it will no longer accept my master password. I am definitely entering correctly. After each three try my hint comes up. I have entered 20 times with no success. I have also tried many variation just to make sure it wasn't an entry thing. How can I get into the app?

1Password Version: 6.4
Extension Version: Not Provided
OS Version: 9.3.1
Sync Type: Not Provided
Referrer: kb:special-characters-in-master-password

Comments

  • AGKyle
    AGKyle
    1Password Alumni

    Hi @HighOctaneCEO

    Thanks for writing in and I'm sorry for the trouble you're having. Lets see if we can get things fixed up for you.

    A few things you can try outlined here

    If that doesn't help I have a couple questions:

    First, do you have your data available on any other devices that you can still access? If so, this is probably the easiest solution.

    Second, when was the last time you were able to unlock successfully?

    Let me know if any of that helps and if not definitely answer those questions so we can get a better idea of what we have available to us to help.

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