I can't log into/ setup the mac app for my families account.

Cittie
Cittie
Community Member
in Families

I can't log into/ setup the mac app for my families account. I think it is because I used to have one password for the regular free trial to play with the some of the features but I decided not to buy it then and had uninstalled the app. Now instead of booting to the setup screen it boots to asking for a password. I don't have the old password anymore. Please help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.11.4
Sync Type: Not Provided
Referrer: forum-search:Mac app not working I think because I had played with it before but now trying to set up family

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @Cittie,

    No worries, we can help you out here! It sounds like 1Password is finding that old datafile that you were playing around with. All we need to do is give you a fresh start. If you follow the instructions in our User Guide there, you’ll be able to set 1Password up as a new user and add your new 1Password Families account. :)

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