The latest version of OS app for Mac doesn't allow me to sync more than one vault...

as401
as401
Community Member
edited May 2016 in Mac

Running this version:

1Password
Version 6.2.1 (621001)
Mac App Store

I cannot get my 1Pass to sync more than one vault w/ dropbox. I select dropbox from the dropdown menu, but don't get prompted to select dropbox folder or file. When I navigate from window and back to Sync under Preferences the sync dropdown menu has reverted back to None.

Here's a screen shot of what I mean:

image

1Password Version: 6.2.1 (621001)
Extension Version: Not Provided
OS Version: OS X 10.11.4
Sync Type: Dropbox
Referrer: kb:diagnostics, kb-search:dropbox, kb:sync-options, kb-search:dropbox, kb:dropbox-troubleshooting

Comments

  • as401
    as401
    Community Member

    All of my vaults used to sync w/ dropbox in 1Pass v5. Does v6 only allow for one vault to sync w/ Dropbox now?

  • Jacob
    Jacob

    Hey @as401! That's very strange. I'm sorry for the trouble. It sounds like a temporary issue, or one with Dropbox itself. Could you try rebooting your computer? If that doesn't fix the issue, try signing out and back in to Dropbox. I know that's a bit much, but the fact that it doesn't ask you for a folder is something I've never seen before, so a quick cycle of things is a good idea. I've had no issues enabling Dropbox sync on my Mac lately, and I've done quite a lot of testing with it. Let us know how this goes!

  • as401
    as401
    Community Member

    I can enable dropbox for one vault, but not the rest. I've restarted and logged out and back into Dropbox. Still no luck. Is this a known issue or just unique case?

  • nmott
    nmott
    1Password Alumni

    @as401 I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.