Can't load categories. Changing from teams to families? Enlarging mini script to read errors?
Have teams on my iPad and families on my iPhone. Want to change to families on my iPad.
Get into what looks like a loop when I click on categories. They never load. How?
Get an error message in mini script which asks me to change out of this to read error message. How?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Can't load categories. Changing from teams to families? Enlarging mini script to read errors?
Comments
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Where do I find 1password version?
OS version 9.3.1
Sync type: iCloud
What is extension version? Where do I find it?0 -
Hey @bartine_hodge! Sorry about that. Do you have a 1Password Families and 1Password Teams account or just one? The issue and errors you're describing need a bit more troubleshooting. To get a better idea of what the issue is, could you please create a Diagnostics Report from your iOS device? This knowledge base article explains how: https://support.1password.com/diagnostics/ios.html
Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
ref: BSW-57215-787
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