I forgot my master password, tried to delete the app, to start a new vault, but can't

tahn927
tahn927
Community Member
in Mac

forgot master password
tried to delete app to start over, even followed instructions from website
every time I re-download from Mac app store and open application - it goes back to asking for my master password

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:forgot-master-password, kb:master-password-not-accepted, kb:forgot-master-password, kb:starting-over, kb:forgot-master-password

Comments

  • Jacob
    Jacob

    Hey @tahn927! Sorry about that. Starting over should have gotten things working properly. Could you try the steps in the guide once more, and make sure to remove Mac App Store and AgileBits Store data? Here's the guide for reference:

    How do I start over with an empty vault?

    Let me know how things go. :)

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