TouchID Not Working - No Prompt

chipriley
chipriley
Community Member
in iOS

After the latest update to the app, I'm no longer getting ANY prompts for TouchID. The option is enabled in Settings and have tried all the Require Master Password setting options. Not even getting the TouchID fingerprint icon after reboot. iPhone 6S with iOS 9.3.2 latest beta.

Comments

  • Ben
    Ben
    edited May 2016

    Hi @chipriley

    Thanks for taking the time to write in. I'd like to ask you to create a Diagnostics Report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

    ref: https://discussions.agilebits.com/discussion/comment/302201/#Comment_302201

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