Dropbox not finding new data to sync
The agilekeychain folder is present on my Mac and android, by my android is way out of date and hasn't been receiving data for some time, either over wifi or cellular.
1Password Version: 6.1
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: Dropbox
Referrer: forum-search:android dropbox sync
Comments
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Hi @aswaney,
I'm sorry to hear that you've been having some issues with 1Password. I would like to ask you to please go through this troubleshooting guide: https://support.1password.com/dropbox-troubleshooting/
Please let me know if this helps, if you're still having trouble we'll go from there :chuffed:
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I went through all the tips. The issue is with 1password, but i have verified it's using the same vault, and accessing the same dropbox file. i created a test login and it's not syncing.
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Thanks for going through our troubleshooting guide. In order for us to understand what's happening with sync, I'd like to ask you to create a Diagnostics Report from your Android device:
Sending Diagnostics Reports (Android)
Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
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Thank you - I didn't see an email notification that you had responded, so apologies for the delay. I noticed that dropbox isn't syncing on my desktop either.
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