iPhone no Sync-y

Horns28

2 Macs and 1 iPad sync fine. For some reason my iPhone has stopped working. I go to my phone to "Sync with Dropbox" and I am stuck with "One Moment Please". I have tried rebooting everything multiple times. Even tried Sync using Wi-Fi, just keeps showing "One Moment Please". What should I do?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:sync with dropbox, kb-search:sync with dropbox one moment please, ug:ios/, kb-search:sync with dropbox one moment please, kb:dropbox-troubleshooting

khad

Hi @Horns28,

Thanks for taking the time to write in. Sorry to hear about the difficulty. Do you have the Dropbox app installed on your iPhone? If so, when you launch the Dropbox app, are you able to sign in and browse your Dropbox account okay?

Horns28

Dropbox installed and able to access just fine. Using 1password.opvault.

Horns28

Also, I sent diagnostics.

Ben

Hi @horns28,

I don't see any recent emails from the email address you have registered here on the forums. What support ID did you get back from BitBot when you emailed the diagnostics in?

Ben

Horns28

Shoot - i sent it from my work email - [redacted by admin khad]

HYB-61547-729

Horns28

any update?

khad

Sorry for any confusion. I see the email in our inbox. Since there was no information in the email that described the problem or linked to this existing discussion, we weren't able to make the connection. Now that we have the support ID, we'll work with you via email until everything is resolved so that we are not duplicating efforts or creating any confusion.
ref: HYB-61547-729