1password6 browser extension will not fill in login

jnhgallery

I've searched your articles and tried the solutions listed without success for this problem. I am using 1password6 on a Mac with OSX ver. 10.10.5. I have disabled the save password option in Firefox, Chrome and Safari and installed the 1p extension to each. I've followed the instructions for saving login info using the standard method and the manual method. I've also uninstalled and reinstalled the extension with computer restart without success. So far I've only been able to successfully create an operable login on one site. I've tried five other web pages and none of them will fill. I've used the click the extension icon then select the desired page method. I've tried the command backslash method and I've tried the "open and fill" option but only the one "chosen" web page will successfully login. If I select a desired browser page from the extension it will bring up that page but will not login. I can't find any other method to do this . . . any ideas?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

jxpx777

@jnhgallery Thanks for your post. I'm sorry for the trouble you're having. I'm not sure what the trouble could be without seeing the URLs for the sites where 1Password isn't working for you. If you can post them, we'd love to take a look. It would also be helpful to know what version of 1Password, the 1Password extension, and which operating system and version you're having this trouble with.

To me, this sounds like something is preventing 1Password talking properly talking to the extension, but right now, that is just a guess and we'll need this additional information (and maybe some more after that) to confirm it.

--
Jamie Phelps
Code Wrangler @ AgileBits

jnhgallery

I mentioned above that I'm using 1password 6 on a iMac using OSX ver. 10.10.5 Since this first post I've had two more successful sites

Here are a few sites that won't take:

https://www.adorama.com
https://affinity.serif.com/forum/
https://www.amtrak.com/home
http://www.audible.com

Thanks

jxpx777

Hi, @jnhgallery. Thanks for those links. Can you check the specific version of 1Password that you're using? Is it 6.2.1 (our latest stable release)? Also, what version of the 1Password extension are you using in your browser?

jnhgallery

1p is ver. 6.2.1

ext. is ver. 4.5.6.90

jxpx777

@jnhgallery I tested each of these sites with our latest 1Password beta (6.3) and the same browser extension you're using on 10.11.4. Each of them worked fine for me whether creating the login manually in the browser or saving a simple Login in the main 1Password application for the site.

If you continue to have trouble, please send us a Diagnostics Report from your Mac Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!