switched to opvault and not all logins are there
Hi I have 1password 6. I followed your instructions no how to change from agilbits file to opvault. I unsynced from dropbox and selected to delete files. I made sure the sync was enabled and then it created the new file. However, I had over 200 logins before and now it's showing different amounts on different applications. I reset my phone and downloaded the new app from google play and it synced to the new file and it shows 178 logins. I then downloaded on my windows tablet and it started a trial and synced to dropbox. It's showing only 156 logins. My mac (which is where I didn't the original switch is at the repair shop today so I don't know how many logins it is showing.
Please help. I went to login to my work time tracking software and the login is no longer in either places I have access to right now.
1Password Version: 6-mac and 4-windows
Extension Version: ?
OS Version: windows 8.1, android 4.3
Sync Type: dropbox
Referrer: kb-search:upgraded to opvault and files missing, kb-search:upgrade to opvault, kb:switch-to-opvault
Comments
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Hi @solada,
I'm very sorry to hear you're running into this problem after switching to the OPVault sync format! But I'm sure we can help to get things straightened out on each device.
To help us figure out what's going on, I'd like to ask you to create some Diagnostics Reports, one from each of your devices:
—Mac—
https://support.1password.com/diagnostics/mac.html#how-to-send-us-your-report—Windows—
https://support.1password.com/diagnostics/win.html#how-to-send-us-your-report—Android—
https://support.1password.com/diagnostics/android.html#how-to-send-us-your-reportAttach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email(s), along with your forum username so that we can "connect the dots" when we see your reports in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports and make sure you receive a reply as quickly as possible. Once we see the reports we should be able to better assist you. Thanks in advance! :)
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