I am having trouble getting one of my vaults to sync with Dropbox. Please help!

kristinjunk
kristinjunk
Community Member
in Mac

Hello,

I have been having trouble getting one of my 1Password vaults to sync with dropbox for a few weeks. I open my preferences menu, select the vault on the left, and then choose "Dropbox" from the dropdown menu. I can choose the file, but when I click on the "Continue" button, nothing happens. Nothing syncs. I have screenshots that I can share, if needed.

Thank you,

Kristin

1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: OS X 10.11.3
Sync Type: Dropbox
Referrer: kb:sync-options

Comments

  • khad
    khad
    1Password Alumni

    Hi @kristinjunk,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    Have you tried restarting your Mac yet? That may be enough to get things working for you.

    However, it sounds like you are having the same problem as described in this other thread:

    https://discussions.agilebits.com/discussion/56480/cannot-select-dropbox-sync-for-primary-vault

    In order to better assist you, I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • trouble
    trouble
    Community Member

    I have a MacBook and a desktop Mac both running El Capitan 10.11.4 and 1Password 6.2.1 They both say they are syncing to Dropbox but they are not in sync with each other. I have only one Primary vault.

  • Stephen_C
    Stephen_C
    Community Member

    @trouble does anything in this knowledge base article help?

    Dropbox sync is not working in 1Password

    Stephen

  • Pilar
    Pilar
    1Password Alumni

    Hi @trouble,

    Please let us know if what @Stephen_C suggested helps you! It will also help us figure out where exactly is the issue.
    In addition to that, maybe you could try iCloud sync and see if that makes things easier for you!

    Please let us know the outcome of this and if there's anything else we can do for you :chuffed:

This discussion has been closed.