My 1P won't sync across my devices and computers. I've narrowed it down to a problem with 1P. HELP!

alonski
alonski
Community Member
in Mac

I followed the support forum instruction for determining whether its a Dropbox problem or a 1P problem. It did not create a test login in dropbox when I tried for the millionth time!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:sync-options, kb-search:not syncing to dropbox, kb:dropbox-troubleshooting

Comments

  • khad
    khad
    1Password Alumni

    Hi @alonski,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.